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Coronavirus Updates

– May 21, 2020

Club Med is committed to providing you with the best experience before, during and after you stay: find all the information related to the current Coronavirus situation.

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Safe Together – Club Med’s Hygiene & Safety Promise


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Spacious Outdoor Areas

70 years of expertise



Resorts Closure & Reopening Updates



Club Med is currently following the decisions taken by international authorities and governments worldwide to enforce travel restrictions to prevent the spread of Coronavirus (COVID-19) along with the suspension of international flights by airlines, to decide on the suspension of operations at its Resorts, or the reopening of its properties.

As of today, Club Med has decided to temporarily suspend its Resort operations as follow:

  • Club Med Sandpiper Bay: until June 12, 2020**
  • Club Med Punta Cana: until June 30, 2020
  • Club Med Michès Playa Esmeralda: until June 30, 2020
  • Club Med Cancún Yucatán: until June 30, 2020
  • Club Med Ixtapa Pacific: until June 30, 2020
  • Club Med Turkoise: until June 30, 2020
  • Club Med Columbus Isle: until June 30, 2020
  • Club Med Caravelle: until July 4, 2020
  • Club Med Buccaneer’s Creek: until July 4, 2020

If you are traveling to any other Club Med resort, please refer to the corresponding resort page for opening dates.


If you have an existing reservation in any resort that is closed at the time of your planned stay, your reservation has been automatically cancelled and you will receive:

  • A Future Travel Credit* for 100% of the paid land costs, valid for 2 years from the original date of travel to any resort worldwide of your choice.
  • Once you rebook a future stay, if the Future Travel Credit* value is higher than the cost of your new booking, we will issue an additional Future Travel Credit* for the remaining balance, to be used within 2 years from the original date of travel.
  • If you booked an air-inclusive package with us, you will receive a credit with the airline based on the carrier’s specific policies. Please note, if you did not book your airfare with Club Med, please make sure to contact the air carrier directly to cancel your flight before time of departure.

Please refer to the corresponding resort page for each resort opening dates.


Book with peace of mind


Free Cancellations

For new bookings made on or after May 18, 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas, cancel for free up to 15 days prior to departure and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare).

  • Up to 15 days prior to departure for stays on and prior to December 18, 2020 (100% charge if 14 or less)
  • Up to 61 days prior to departure for stays starting December 19, 2020 (25% charge if cancellation between 60 & 31 days. 50% charge if cancellation between 30 & 15 days. 100% if 14 or less)
  • Up to 91 days prior to departure for 2021 Holiday weeks (including but not limited to Thanksgiving, Christmas, New Year’s, Presidents’ Day, Easter, Passover and other weeks)  (100% charge if 91 or less).

The above policy is not applicable when booking any non-refundable rate travel.

The cancellation charges are assessed on the full package price. Revisions of any kind (including but not limited to a change in the date of departure or resort) will be treated as a cancellation and applicable cancellation charges will be assessed and revised booking will be subject to pricing then in effect. One-time substitutions within the same room may be accepted, except during holiday periods, subject to a $50 fee and any airline ticketing fee and/or ticketing restrictions. Please inquire for additional details. Unpaid balances on cancellation charges are subject to collection action. All refunds will go back on the same form of payment. If the cancelled booking was paid using a future travel certificate, the refund will be issued as a credit for future travel to be used prior to the expiration date of the original future travel certificate. No refunds will be made in the event of no-shows or interruption or cancellation by the Member after departure. There is no refund for unused travel vouchers or transfers. Cancellation charges for special events, certain promotions and holiday travel may vary; please contact your travel advisor.

To see the full Club Med Terms & Conditions, click here


Best Rate Guarantee

If you find a lower price in the future for the same travel datesreceive a Future Travel Credit for a value equal to the price difference applicable to your next booking.

Valid for new individual land-only bookings booked on or after May 18th 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas,and based on value as written on the sales contract. Claims can be done up to 15 days before departure. Only one claim per file. Must concern a stay identical in all criteria to the original reservation, including: same Club Med resort, same check-in and check-out dates, same category of room, same number and type of guests (adults and children of the same age), same currency, same payment terms and same cancellation policy. Lower price quoted must be final, including any fees, taxes, or administration fees applied. Airfare, membership fees and extras are not covered by this guarantee. Guarantee does not apply to the following: group bookings, last minute deals, flash sales, privately contracted rates, rates only accessible by user and password or with promotional code, travel agent rates, referral reward rates, or friends and family rates. Guarantee refers to the total price of the stay and cannot refer to a partial price of any or all of the days it comprises. Future Travel Certificates must be used for travel completed within one year of the original date of travel and may be subject to restrictions. Club Med may withdraw this offer at any time and is not responsible for errors or omissions. Void where prohibited or restricted by law.


Click here to view our Coronavirus Q&A>

Click here to view our usual Terms & Conditions

*This offer is subject to availability, as defined by Club Med, is non-transferable, and is not redeemable for cash. The travel certificate may be applied to the land portion of a Club Med vacation. If you booked air on your original booking with us, please inquire at the time of rebooking and we will apply the air credit based on the individual carrier’s policy. When you are ready to make your travel plans, please contact your travel agent or Club Med’s Contact Center at 1-800-CLUBMED (1-800-258-2633). You may redeem your Travel Certificate during the booking process with the reservation agent. Please advise the agent taking payment that you have a credit. Your membership fees will be carried over from the original file based on the memberships paid at that time. If this credit is applied to a reservation of lesser value, the difference will be carried forward expiring 2 years from the original date of travel (last day to checkout) to another booking(s). Please keep the email in a safe place for future reference, as loss of this original certificate number may result in forfeiture of the offer. This certificate is valid only for bookings made in the US or Canada based on the original booking country office.

**subject to change based on latest government and state regulations and authorizations.