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Saturday – Sunday: 9:30am – 6pm EST​

Coronavirus Updates

– March 18, 2020

 

THE BEST WAY TO REACH US

We are experiencing extremely high wait times at our Contact Center. The following plan has been activated to help address any questions or concerns you may have, as quickly as possible:

  • If your clients will be heading to Club Med Punta Cana, Club Med Michès Playa Esmeralda, Club Med Sandpiper Bay, Club Med Cancún Yucatán, Club Med Ixtapa Pacific, Club Med Columbus Isle or Club Med Turkoise before May 1, your file will be automatically cancelled. Please see section below for more details. 
  • If your client will be heading to Europe, the Mediterranean, Asia, Africa or Brazil before May 1, your file will be automatically cancelled. Please see section below for more details.

NOTE: If you didn’t book your client’s airfare with Club Med, please make sure to contact the air carrier directly to cancel the flight before time of departure.

STAYS BEFORE MAY 1, 2020

RESORTS IN FLORIDA, MEXICO & THE CARIBBEAN

=> Following the decisions taken by international authorities and governments worldwide to enforce travel restrictions, Club Med has decided to temporarily suspend its operations in Club Med Punta Cana, Club Med Michès Playa Esmeralda, Club Med Sandpiper Bay, Club Med Cancún Yucatán, Club Med Ixtapa Pacific, Club Med Columbus Isle and Club Med Turkoise until May 1, 2020.

=> If one of your client has an existing reservation in on of those resorts until May 1, 2020it has been cancelled and you will receive: 

  • a Future Travel Credit for 100% of the land costs, valid for travel through April 30, 2022 to travel again with us in the resort of their choice. (specific terms & conditions may apply*)
  • a credit for 100% of flights booked through Club Med, applicable on the same airline and non-transferable (revised travel dates will depend on respective airline policies)  
RESORTS IN EUROPE, THE MEDITERRANEAN, ASIA, AFRICA & BRAZIL

=> Following the decisions taken by international authorities and governments worldwide to enforce travel restrictions, Club Med has decided to temporarily suspend its operations in its resorts in Europe, the Mediterranean, Asia, Africa and Brazil until May 1, 2020.
=> If one of your clients has an existing reservation before May 1, 2020 in one of our Resorts that has temporarily ceased operations, it has been cancelled and you will receive a Future Travel Credit to travel again with us:

  • a Future Travel Credit for 100% of the land costs, valid for travel through April 30, 2022 to travel again with us in the resort of their choice. (specific terms & conditions may apply*)
  • a credit for 100% of flights booked through Club Med, applicable on the same airline and non-transferable (revised travel dates will depend on respective airline policies)

Your commission is guaranteed – all travel partners will receive standard commission on any client rebookings once the client travels to the resort. If your client opts to receive a Future Travel Credit, and does not rebook, our standard commission will also be paid towards the amount of the credit after the date of its expiration.

If you didn’t book your client’s airfare with Club Med, please make sure to contact the air carrier directly to cancel the flight before time of departure.

Note: Because we value your the relationship you have built with your client, no communication will be sent by Club Med to your client regarding the cancellation of their booking. Their Futur Travel Credit will be sent directly to you, their travel agent. You can then communicate it to your client once received.

Your commission is guaranteed – all travel partners will receive standard commission on any client rebookings once the client travels to the resort. If your client opts to receive a Future Travel Credit, and does not rebook, our standard commission will also be paid towards the amount of the credit after the date of its expiration.

STAYS ON OR AFTER MAY 2, 2020

With Club Med’s standard rate you always have the option to cancel or revise a booking. The following charges plus the non-refundable membership fee, non-refundable optional insurance and non-refundable air tickets, will be assessed for all travel.

  • 61 or more days of more before travel: No cancellation charge
  • 60 to 31 days of more before travel: 25% cancellation charge
  • 30 to 15 days of more before travel: 50% cancellation charge
  • 14 or less days of more before travel: 100% cancellation charge

This above policy is not applicable when booking any non-refundable rate travel.

For Holiday weeks (including but not limited to Thanksgiving, Christmas, New Year’s, Presidents’ Day, Easter, Passover and other weeks) as well as for other designated peak times and special promotions are as follows:

  • 91 or more days of more before travel: No cancellation charge
  • 90 less days of more before travel: 100% cancellation charge

Click here to  view our Coronavirus Q&A including more details on our policies and in-resort procedures >

Click here to view our usual Terms & Conditions

 

*This offer is subject to availability, as defined by Club Med, is non-transferable, and is not redeemable for cash. The travel certificate may be applied to the land portion of a Club Med vacation. If you booked air on the original booking with us, please inquire at the time of rebooking and we will apply the air credit based on the individual carrier’s policy. When your client is  ready to make their travel plans, please contact Club Med’s Contact Center at 1-800-CLUBMED (1-800-258-2633). You may redeem the Travel Certificate during the booking process with the reservation agent. Please advise the agent taking payment that you have a credit. The membership fees will be carried over from the original file based on the memberships paid at that time. If this credit is applied to a reservation of lesser value, the difference will be carried forward expiring April 30, 2022 (last day to checkout) to another booking(s). In addition, this credit can only be used once. If, after application, the reservation is cancelled for any reason, the credit will not be carried forward to any other booking or refunded in cash. Please keep this email in a safe place for future reference, as loss of this original certificate number may result in forfeiture of the offer. This certificate is valid only for bookings made in the US or Canada based on the original booking country office.